Degraded performance: Klamath Falls PoP connected customers, 2019-02-28 10:00 - ongoing

Richard Hicks rhicks at nero.net
Fri Mar 1 12:33:23 PST 2019


Affected customers in Klamath Falls are now experiencing a complete outage.

We are working with the provider to determine the cause.

No ETA at this time.

Please contact the NERO NOC if you have questions or concerns:

email: noc at nero.net <mailto:noc at nero.net>
phone: 541.346.6376



> On Mar 1, 2019, at 9:43 AM, Stephen Fromm <stephenf at nero.net> wrote:
> 
> Monitoring is showing increased latency and packet loss again today
> affecting the same sites as yesterday.  We've engaged the last mile
> provider on this issue to continue investigation.
> 
> Please contact the NERO NOC if you have questions or concerns:
> 
> email: noc at nero.net <mailto:noc at nero.net>
> phone: 541.346.6376
> 
> Regards,
> 
> 
> On Thu, 2019-02-28 at 15:46:15 -0800, Stephen Fromm wrote:
>> Services appear to be stable now.  NERO will continue to monitor for any
>> regression.
>> 
>> 
>> On Thu, 2019-02-28 at 12:17:20 -0800, Stephen Fromm wrote:
>>> Customers connected to the NERO Klamath Falls PoP are currently
>>> experiencing degraded performance, including high latency and packet
>>> loss.  We are investigating the poor performance and working with the
>>> last mile provider to identify and resolve the issue.  Impacted
>>> customers include: KCC, Klamath Falls Schools, Klamath County Schools,
>>> and Klamath Experiment Station.
>> 
>> --
>> Stephen Fromm
>> Network for Education and Research in Oregon
>> 
> 
> --
> Stephen Fromm
> Network for Education and Research in Oregon

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