Advisory: Charter customers in Southern Oregon unable to reach NERO Network

Stephen Fromm stephenf at nero.net
Tue Dec 10 14:03:35 PST 2013


Charter customers in Southern Oregon may have difficulty in reaching
NERO-connected customers.  This appears to be the result of an outage
Charter experienced over the weekend.  Charter has asked that affected
customers call their support line, reference ticket number 5264503, and
report that they are having problems access NERO connected sites.  The
affected customers may be asked to provide a traceroute that illustrates
the problem. 

We are unable to gauge the scope of this outage, whether that is number
of customers or if it is limited to Southern Oregon.  If you do have
customers impacted by this, please let us know so that we can better
appraise the scope of the problem.  A traceroute illustrating the
problem is attached.

The NERO NOC can be reached at:

email: noc at nero.net
voice: 541-346-6376

Regards,

-- 
Stephen Fromm
Network for Education and Research in Oregon
University of Oregon

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traceroute to uoregon.edu (128.223.142.71), 64 hops max, 52 byte packets
 1  10.0.1.1 (10.0.1.1)  1.877 ms  0.896 ms  1.221 ms
 2  10.101.55.1 (10.101.55.1)  7.740 ms  16.552 ms  8.870 ms
 3  dtr04mdfdor-tge-0-6-0-2.mdfd.or.charter.com (96.34.104.130)  13.402 ms
 13.053 ms  13.332 ms
 4  dtr03mdfdor-tge-0-6-0-12.mdfd.or.charter.com (96.34.105.114)  13.334 ms
    dtr03mdfdor-tge-0-6-0-1.mdfd.or.charter.com (96.34.105.126)  11.501 ms
    dtr03mdfdor-tge-0-6-0-12.mdfd.or.charter.com (96.34.105.114)  10.892 ms
 5  dtr01grpsor-bue-1.grps.or.charter.com (96.34.104.165)  15.496 ms 
10.687 ms  11.027 ms
 6  dtr01rsbgor-bue-3.rsbg.or.charter.com (96.34.105.131)  14.325 ms 
15.202 ms  11.963 ms
 7  acr01rsbgor-tge-7-4.rsbg.or.charter.com (96.34.105.164)  11.050 ms
    acr01rsbgor-tge-2-5.rsbg.or.charter.com (96.34.105.166)  48.068 ms
    acr01rsbgor-tge-3-8.rsbg.or.charter.com (96.34.105.199)  61.169 ms
 8  dtr01rsbgor-tge-0-0-0-0.rsbg.or.charter.com (96.34.105.198)  14.196 ms
    acr01csbyor-vln-16.csby.or.charter.com (96.34.104.8)  12.892 ms
    acr01csbyor-tge-7-1.csby.or.charter.com (96.34.104.171)  14.425 ms
 9  acr01rsbgor-tge-7-4.rsbg.or.charter.com (96.34.105.164)  51.786 ms
    acr01rsbgor-vln-16.rsbg.or.charter.com (96.34.104.9)  26.139 ms 
13.897 ms
10  dtr01rsbgor-tge-0-0-0-5.rsbg.or.charter.com (96.34.105.165)  16.677 ms
    acr01csbyor-tge-7-1.csby.or.charter.com (96.34.104.171)  18.371 ms
    acr01csbyor-vln-16.csby.or.charter.com (96.34.104.8)  19.490 ms
11  acr01rsbgor-tge-7-4.rsbg.or.charter.com (96.34.105.164)  14.012 ms
    acr01rsbgor-vln-16.rsbg.or.charter.com (96.34.104.9)  18.606 ms 
15.240 ms
12  dtr01rsbgor-tge-0-0-0-0.rsbg.or.charter.com (96.34.105.198)  11.063 ms
    acr01csbyor-vln-16.csby.or.charter.com (96.34.104.8)  19.640 ms
    acr01csbyor-tge-7-1.csby.or.charter.com (96.34.104.171)  18.830 ms
13  acr01rsbgor-tge-7-4.rsbg.or.charter.com (96.34.105.164)  10.726 ms
    acr01rsbgor-vln-16.rsbg.or.charter.com (96.34.104.9)  20.762 ms 
21.902 ms
14  dtr01rsbgor-tge-0-0-0-0.rsbg.or.charter.com (96.34.105.198)  12.287 ms
    acr01csbyor-vln-16.csby.or.charter.com (96.34.104.8)  19.749 ms 
19.669 ms
15  acr01rsbgor-tge-7-4.rsbg.or.charter.com (96.34.105.164)  10.995 ms
    acr01rsbgor-vln-16.rsbg.or.charter.com (96.34.104.9)  25.191 ms 
20.635 ms
16  dtr01rsbgor-tge-0-0-0-0.rsbg.or.charter.com (96.34.105.198)  14.095 ms
    acr01csbyor-tge-7-1.csby.or.charter.com (96.34.104.171)  25.239 ms
    acr01csbyor-vln-16.csby.or.charter.com (96.34.104.8)  23.840 ms
17  acr01rsbgor-tge-7-4.rsbg.or.charter.com (96.34.105.164)  13.042 ms
    acr01rsbgor-vln-16.rsbg.or.charter.com (96.34.104.9)  26.498 ms 
27.525 ms
18  dtr01rsbgor-tge-0-0-0-0.rsbg.or.charter.com (96.34.105.198)  15.659 ms
    acr01csbyor-vln-16.csby.or.charter.com (96.34.104.8)  26.292 ms
    acr01csbyor-tge-7-1.csby.or.charter.com (96.34.104.171)  28.536 ms
19  acr01rsbgor-tge-7-4.rsbg.or.charter.com (96.34.105.164)  8.650 ms
    acr01rsbgor-vln-16.rsbg.or.charter.com (96.34.104.9)  27.230 ms 
23.649 ms
20  dtr01rsbgor-tge-0-0-0-0.rsbg.or.charter.com (96.34.105.198)  11.086 ms
    acr01csbyor-tge-7-1.csby.or.charter.com (96.34.104.171)  29.804 ms
    acr01csbyor-vln-16.csby.or.charter.com (96.34.104.8)  27.356 ms
21  acr01rsbgor-tge-7-4.rsbg.or.charter.com (96.34.105.164)  11.958 ms
    acr01rsbgor-vln-16.rsbg.or.charter.com (96.34.104.9)  26.399 ms 
29.904 ms
22  dtr01rsbgor-tge-0-0-0-4.rsbg.or.charter.com (96.34.105.167)  14.275 ms
    acr01csbyor-tge-7-1.csby.or.charter.com (96.34.104.171)  33.116 ms 
31.678 ms
23  acr01rsbgor-tge-7-4.rsbg.or.charter.com (96.34.105.164)  11.940 ms
    acr01rsbgor-vln-16.rsbg.or.charter.com (96.34.104.9)  30.869 ms 
35.516 ms
24  dtr01rsbgor-tge-0-0-0-5.rsbg.or.charter.com (96.34.105.165)  19.390 ms
    acr01csbyor-vln-16.csby.or.charter.com (96.34.104.8)  55.724 ms
    acr01csbyor-tge-7-1.csby.or.charter.com (96.34.104.171)  45.886 ms
25  acr01rsbgor-tge-7-4.rsbg.or.charter.com (96.34.105.164)  12.880 ms
    acr01rsbgor-vln-16.rsbg.or.charter.com (96.34.104.9)  35.082 ms 
35.194 ms
26  dtr01rsbgor-tge-0-0-0-5.rsbg.or.charter.com (96.34.105.165)  10.870 ms
    acr01csbyor-tge-7-1.csby.or.charter.com (96.34.104.171)  37.680 ms
    acr01csbyor-vln-16.csby.or.charter.com (96.34.104.8)  54.386 ms
27  acr01rsbgor-tge-7-4.rsbg.or.charter.com (96.34.105.164)  15.058 ms
    acr01rsbgor-vln-16.rsbg.or.charter.com (96.34.104.9)  36.890 ms 
36.813 ms
28  dtr01rsbgor-tge-0-0-0-5.rsbg.or.charter.com (96.34.105.165)  14.847 ms
    acr01csbyor-vln-16.csby.or.charter.com (96.34.104.8)  37.285 ms
    acr01csbyor-tge-7-1.csby.or.charter.com (96.34.104.171)  45.932 ms
29  acr01rsbgor-tge-7-4.rsbg.or.charter.com (96.34.105.164)  14.138 ms
    acr01rsbgor-vln-16.rsbg.or.charter.com (96.34.104.9)  39.812 ms 
39.451 ms
30  dtr01rsbgor-tge-0-0-0-5.rsbg.or.charter.com (96.34.105.165)  12.305 ms
    acr01csbyor-vln-16.csby.or.charter.com (96.34.104.8)  44.144 ms 
53.228 ms
31  acr01rsbgor-tge-7-4.rsbg.or.charter.com (96.34.105.164)  15.543 ms
    acr01rsbgor-vln-16.rsbg.or.charter.com (96.34.104.9)  40.155 ms 
40.977 ms
32  dtr01rsbgor-tge-0-0-0-4.rsbg.or.charter.com (96.34.105.167)  13.514 ms
    acr01csbyor-tge-7-1.csby.or.charter.com (96.34.104.171)  43.128 ms
    acr01csbyor-vln-16.csby.or.charter.com (96.34.104.8)  45.507 ms
33  acr01rsbgor-tge-7-4.rsbg.or.charter.com (96.34.105.164)  12.708 ms
    acr01rsbgor-vln-16.rsbg.or.charter.com (96.34.104.9)  44.595 ms 
44.133 ms
34  dtr01rsbgor-tge-0-0-0-0.rsbg.or.charter.com (96.34.105.198)  14.225 ms
    acr01csbyor-vln-16.csby.or.charter.com (96.34.104.8)  46.357 ms
    acr01csbyor-tge-7-1.csby.or.charter.com (96.34.104.171)  46.855 ms
35  acr01rsbgor-vln-16.rsbg.or.charter.com (96.34.104.9)  46.084 ms
    acr01rsbgor-tge-7-4.rsbg.or.charter.com (96.34.105.164)  19.407 ms
    acr01rsbgor-vln-16.rsbg.or.charter.com (96.34.104.9)  88.548 ms
36  acr01csbyor-vln-16.csby.or.charter.com (96.34.104.8)  47.553 ms
    dtr01rsbgor-tge-0-0-0-5.rsbg.or.charter.com (96.34.105.165)  51.908 ms
    acr01csbyor-vln-16.csby.or.charter.com (96.34.104.8)  75.765 ms
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